Employment Information
- Post ID: 420124959
- Posted Date: Jan 15, 2025
- Closing Date: Mar 20, 2025
- Company: NPC/Sandman Hotel Group
- Category: Hospitality & Tourism
- Business Location:310 Circle Dr, Saskatoon, Saskatchewan S7L 2Y5
- Total Views: 200
- Duration: 0 calendar days (1 business days)
- Last Updated: 2 hours ago
- Job URL: https://tribaljobs.ca/jobs/420124959/saskatchewan/saskatoon/guest-service-representative-hotel/
Job Details
- Experience: 7 months - 1 year
- Opening Positions: 1
- Remuneration: $16.75 per hour / 40 hours per week
- Commencement Date: As soon as possible
- Education: High school graduation certificate
Job Description
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests’ departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Internet
- Opera
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness