Employment Information
- Post ID: 369022506
- Posted Date: May 14, 2025
- Closing Date: Jul 1, 2025
- Company: Titan Solutions Group Inc.
- Category: Information Technology
- Business Location:Calgary, Alberta, Canada
- Total Views: 202
- Duration: 0 calendar days (1 business days)
- Last Updated: 18 hours ago
- Job URL: https://tribaljobs.ca/jobs/369022506/alberta/calgary/user-support-technician/
Job Details
- Experience: 1 year - 2 years
- Opening Positions: 1
- Remuneration: $35.40 per hour / 30 to 40 hours per week
- Commencement Date: As soon as possible
- Education: College certificate or diploma more than 2 years
- How to apply: email to [email protected]
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Schedule and confirm appointments
- Schedule and co-ordinate work on sites
- Schedule work
- Evaluate and install computer hardware, networking software and operating system software
- Install software and hardware and configure operating system software in preparation for testing
- Professionalism in customer service
- Install software
- Coordinate IT projects, including the design and deployment of new IT systems and services
Experience and specialization
Computer and technology knowledge
- Android
- Jira
- Magento
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Image editing software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Database software
- Programming languages
- Software development
- Computer-aided design (CAD)
- Mac OS
- JavaScript
- MS Office
- MS Windows
- SQL
- Spreadsheet
- TCP/IP
- Wireless networks
- XML
- Adobe Illustrator
- Adobe Photoshop
- PHP
- WordPress
- HTML
- Flash
- CSS
- JQuery
- Adobe XD
Area of work experience
- Information technology (IT) service delivery
Area of specialization
- Technical support
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Valid driver’s licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Commission
- Group insurance benefits