Employment Information
- Post ID: 323089370
- Posted Date: Jan 24, 2025
- Closing Date: Apr 7, 2025
- Company: Switchboard Inc.
- Category: Information Technology
- Business Location:4180 Lougheed Highway suite 305, Burnaby, British Columbia V5C 6A7
- Total Views: 200
- Duration: 0 calendar days (1 business days)
- Last Updated: 6 hours ago
- Job URL: https://tribaljobs.ca/jobs/323089370/british-columbia/burnaby/user-support-technician/
Job Details
- Experience: 1 year - 2 years
- Opening Positions: 1
- Remuneration: $28.00 to $32.00 per hour (To be negotiated) / 40 hours per week
- Commencement Date: As soon as possible
- Education: High school graduation certificate
- How to apply: email to [email protected]
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Record cargo information, hours of service, distance travelled and fuel consumption
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Android
- Jira
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Mail server software
- Communication software
- MS Office
- MS Windows
- Shopify
Area of work experience
- Quality assurance or control
- Purchasing, procurement and contracts
- Fleet management
Area of specialization
- Mobile equipment
- Shipping and receiving
Additional information
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Repetitive tasks
- Attention to detail
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Long term benefits
- Maternity and parental benefits
Other benefits
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Parking available
- Travel insurance
- Variable or compressed work week