Employment Information
- Post ID: 133227825
- Posted Date: Jun 27, 2025
- Close Date: Sep 20, 2025 (open for 84 days)
- Company: Bell
- Category: Information Technology
- Business Location:7000 Emerald Dr suite 910, Sherwood Park, Alberta T8H 0P5
- Total Views: 827
- Listing Age: 0 calendar days (1 business days)
- Last Updated: 4 days ago
- Job URL: https://tribaljobs.ca/jobs/133227825/alberta/sherwood-park/user-support-technician/
Job Details
- Experience: 7 months - 1 year
- Opening Positions: 1
- Remuneration: $36.00 per hour / 33 hours per week
- Commencement Date: As soon as possible
- Education: College certificate or diploma from 1 to 2 years
- How to apply: email to [email protected]
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Android
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Intranet
- Internet
- Desktop applications
- Security software
- MS Windows
- Spreadsheet
- Wireless networks
Additional information
Security and safety
- Bondable
- Basic security clearance
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty